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- A three month start-up service period is required of all groups. After the first three months, the organization may choose to accept service on a month to month basis, with an automatic renewal every twelve months. In order for data to be maintained in the database, service for survey data must be sustained.
- The monthly service fee includes the first thirty minutes of support. Additional support services are charged in thirty minute intervals.
- Registered program/survey administrators have access to OpenSurvey's 'Problems & Solutions Knowledgebase' and the online help/service.
- The default reporting interface includes prevalence data and tabular format data download.
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- Custom reports may be incorporated into the online reporting interface for on-demand reporting at the report development and implementation fee (typically between $200 and $500 depending on complexity). After providing specifications against the existing survey, development costs and implementation timeframe will be quoted.
- A Mobile Control Interface may be installed on devices connected to a wireless network for remote technical assistance at an additional $10.00 per month per device. Mobile Control Support Service allows for 1 hour of support free per month per installed device. This allows for remote access to your device by OpenSurvey's trained support team to resolve issues in the most expedited manner.
- Surveying equipment may be leased through WRSG for between $20 - $60 per month per device, depending on equipment configuration and lease timeframe (minimum three month service/equipment lease required - devices that are leased are REQUIRED to use the Mobile Control Interface service).
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